1. Who We Are
Sera.guru is operated by Sera. We build and sell WordPress plugins, themes, and related software products. This policy explains what personal data we collect when you use our website, make a purchase, or interact with our services, and how we use it.
2. What We Collect
We collect the following categories of information:
- Account information: Your name and email address when you create an account or sign in via Manus OAuth.
- Purchase information: Order details, license keys, and transaction records. Payment processing is handled by Stripe. We do not store card numbers or payment credentials.
- Support communications: Messages and attachments you submit through our support ticket system.
- Usage data: Standard server logs including IP addresses, browser type, pages visited, and timestamps. We use this data to maintain and improve the site.
- Cookies: Session cookies required for authentication and cart functionality. We do not use advertising cookies or third-party tracking pixels.
3. How We Use Your Information
- To process purchases and deliver license keys and downloads.
- To provide customer support and respond to tickets.
- To send transactional emails (order confirmations, license keys, update notifications). We do not send unsolicited marketing emails.
- To maintain account security and prevent fraud.
- To improve the website and our products based on aggregate usage data.
4. Third-Party Services
We use the following third-party services that may process your data:
- Stripe: Payment processing. Stripe's privacy policy governs how your payment data is handled.
- Manus OAuth: Authentication provider used for account sign-in.
- Amazon CloudFront / AWS S3: Content delivery and file storage for product downloads.
5. Data Retention
We retain account and purchase records for as long as your account is active or as required to fulfill legal obligations. Support tickets are retained for 2 years. You may request deletion of your account and associated data by contacting us through the Support Center.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict certain processing activities.
- Export your data in a portable format.
To exercise any of these rights, submit a request through our Support Center.
7. Security
We use industry-standard security measures including HTTPS encryption, hashed passwords, and access controls. No method of transmission over the internet is 100% secure. We will notify affected users promptly in the event of a data breach.
8. Changes to This Policy
We may update this policy from time to time. Material changes will be noted at the top of this page with a revised date. Continued use of the site after changes constitutes acceptance of the updated policy.
9. Contact
Questions about this policy can be directed to our support team via the Support Center.